Customer Service
Ordering
To order, simply fill in the online form and submit, or print it out then fax it to us on 852 28611455. Both of these can be done any time of the day. If access to the Internet is unavailable, please phone our hotline at 852-28611111, which is opened Monday-Sunday 9:00am-8:00pm. When an order is received, it will be reconfirmed either by fax, email or phone by our customer service department before the order proceeds.
Customer Quality Satisfaction
If required, the sender will receive a photograph of the sent arrangement on request. In the event of any comments or complaints you wish to make, you should receive a reply within 24 hours. We offer a 100% guarantee on quality satisfaction policy.
The recipient will also receive a feedback form accompanying their gift, which they can fill in and return if they wish. All feedback forms received by our computer system are then reviewed by the management in our monthly meeting; this is to discuss customer responses and a way to improve our service.
Refund Policy
If you are not completely satisfied with our quality, please contact us by email, phone or fax within 24 hours. We will make appropriate arrangements accordingly..
Phone: 852 28611111
Fax: 852 28611455
Payment Methods
All the prices quoted are in Hong Kong Dollars and excluding delivery cost. We accept the following payment method:
- Credit cards payment: Visa, MasterCard, American Express and Diners Club.
- Cheque payment: Cheques are accepted only in the case of an open commercial account.
- Cheques should be made payable to "Dialink Limited".
- Please write down your order reference number, name of purchaser, contact tel/fax and email address (if any) on the back of the cheque.
- Cheques should be sent to: Room 16C, 8/F, Sea View Estate Block B, 4-6 Watson Road, North Point, Hong Kong
- On required, official receipt will be sent to you upon receipt of your payment. (applicable for mail, fax or email orders)
- Bank in - please call 2861 1111 for bank account details.
After payment, please fax return the pay-in slip with marking of your order number on it. (Fax no. 2861 1455).
Local Delivery
|
Booking Time |
Arrival Time |
|
Monday to Saturday (Before 1:00pm) |
Same day afternoon |
|
Monday to Saturday (After 1:00pm) |
The next day* |
|
Sunday & Public Holidays |
The next day** |
|
Peak Seasons（Valentine's Day, Christmas, Chinese New Year, etc） |
The next day*** |
* Monday to Saturdays
All orders for Same-Day Delivery, placed after 13:00, should be confirmed acceptance by Customer Service. Extra delivery charge will apply.
** Public Holidays Delivery
Although our office is normally closed on public holidays (incl. Sunday), however, special arrangements can be made for delivering gifts on public holidays. Unfortunately same day delivery on public holidays is not possible.
*** Peak Season Delivery
During peak season (Valentine's Day, Christmas, Chinese New Year etc.), our computer system's handling capacity will be full at that time, may we ask that you order at least one day in advance to ensure a prompt arrival of the gift.
Global Delivery
Please do this by filling out our global order form on our website, and this requires a 3 days advanced notice. You will be contacted within 24 hours after submitting the form.
Delivery Charge
Plants Not Included. Prices will be quoted separately.
All the gift prices quoted are in Hong Kong Dollars and excluding delivery cost. The delivery charges are as follows:
|
Areas |
Delivery Charge |
|
Hong Kong Island |
HK$80 |
|
Kowloon |
HK$100 |
|
New Territories |
HK$150 |
|
Tung Chung |
HK$200 |
|
Airport |
HK$300 |
| Discovery Bay & Park Island |
HK$300 |
| Overseas / Mainland China |
HK$200 |
Affiliates
We are interested in several types of affiliates, and would be glad to act as partners with all of our affiliates.
- We welcome joint promotions with branded products.
- We sponsor events.
- We need long-term overseas affiliate florists.
- We welcome non-florist affiliates whom we can supply products for.
To fax us on (852) 2861 1455